Refund policy

At JOYLUMO, we want you to love your purchase and enjoy your retro gaming experience.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition, with original packaging, and accompanied by proof of purchase.

How to Request a Return

To start a return, please contact us first at:

support@joylumo.com

Please do not send your item back without contacting us first.

Once your request is reviewed and approved, we will provide you with the correct return instructions and shipping details.

Returns sent without prior approval will not be accepted.

Damaged, Defective or Wrong Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns for:

Final sale items

Gift cards

Personalized or custom orders

If you are unsure about your order, feel free to contact us before purchasing.

Exchanges

The fastest way to get the correct item is to request a return for the original order and place a new order for the desired product once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you about the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: