Política de privacidad
Last updated: April 24, 2026
At JOYLUMO, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase from JOYLUMO.COM (the “Website”), or otherwise communicate with us regarding our products and services.
By using our Website and Services, you agree to the terms of this Privacy Policy.
Personal Information We Collect
We may collect the following types of personal information:
Contact Information
Name
Email address
Shipping address
Billing address
Phone number (if provided during checkout)
Order Information
Products viewed or purchased
Cart activity
Wishlist activity
Order history
Returns, exchanges, or cancellations
Payment Information
Payment method
Transaction details
Payment confirmation
Please note that payment details are processed securely by our payment providers. We do not store full credit card information.
Device Information
IP address
Browser type
Device type
Operating system
Cookies and browsing behavior
Customer Support Information
Messages sent through customer service
Emails and support requests
Order-related communications
How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Manage payments and transactions
Provide customer support
Send order confirmations and shipping updates
Improve your shopping experience
Prevent fraud and protect our store
Comply with legal obligations
Send marketing emails (only if you subscribe)
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze site traffic, and provide relevant advertising.
You can manage cookie preferences through your browser settings.
Please note that disabling cookies may affect the functionality of certain parts of the Website.
Sharing Your Information
We may share your personal information with trusted third parties only when necessary, including:
Shopify (our ecommerce platform provider)
Payment processors
Shipping and logistics partners
Fraud prevention and security providers
Marketing and analytics providers
Legal authorities when required by law
We do not sell your personal information.
Shopify and Third-Party Services
Our store is hosted on Shopify, which helps us operate and improve our business.
Your information may be processed by Shopify and its service providers in accordance with Shopify’s Privacy Policy.
You can learn more here:
https://www.shopify.com/legal/privacy
Data Retention
We retain your personal information only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our policies
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
Access to your personal data
Correction of inaccurate information
Deletion of your personal data
Objection to certain data uses
Data portability requests
Marketing opt-out requests
To exercise any of these rights, please contact us at:
support@joylumo.com
Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of those external websites.
We recommend reviewing their privacy policies before sharing any personal information.
Children’s Privacy
Our Services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with the revised “Last updated” date.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
support@joylumo.com
JOYLUMO
Avenida Francisco Jiménez Ruiz 28
30007 Murcia
Spain